Product Warranty

Warranty Policy

This Warranty Policy describes the limited warranty provided by SINGBAY INFORMATION TECHNOLOGY PTE. LTD. for eligible Queen Rose support pillows and topper products purchased directly from www.queenrose.com.

1. Warranty Period

Eligible Queen Rose support pillows and topper products are covered by a three-year limited warranty beginning on the original purchase date.

The warranty applies to the original purchaser and is not transferable unless applicable law requires otherwise.

2. What the Warranty Covers

The warranty covers manufacturing or structural defects that arise under normal residential use during the warranty period.

Depending on the product, covered defects may include failure of seams, abnormal structural breakdown, or material defects that materially affect the intended function of the product.

3. What the Warranty Does Not Cover

The warranty does not cover:

normal wear, gradual softening, compression, or changes in feel resulting from ordinary use;

comfort preference or a change in personal preference;

stains, odors, discoloration, cuts, tears, burns, or cosmetic wear that does not materially affect function;

damage caused by misuse, abuse, improper storage, modification, improper cleaning, or failure to follow care instructions;

damage caused by accidents, pets, third parties, or events outside reasonable control;

products not purchased directly from www.queenrose.com.

products received as a complimentary gift or promotional item for which no separate purchase price was paid, including complimentary products provided with another purchase, except to the extent applicable law provides rights that cannot be excluded or limited.

Permitted fill adjustment for eligible support pillows. For an eligible Queen Rose support pillow whose product instructions state that its inner casing is designed for fill adjustment, removing or adding fill through that casing in accordance with those instructions is an intended adjustment, not a “modification” for purposes of this Section 3, and does not by itself affect warranty coverage. This exception does not apply to other alterations or to damage caused by misuse, improper handling, or changes not described in the product instructions.

4. Making a Warranty Claim

Contact support@queenrose.com with:

your order number or other proof of purchase;

a description of the issue; and

clear photographs or other information reasonably needed to evaluate the claim.

We may request additional information where necessary to determine whether the issue is covered.

5. Warranty Remedy

If we confirm a covered defect, we may repair the product, replace the affected product with the same or a reasonably comparable product, or provide another remedy required by applicable law.

A replacement does not create a new warranty period; it remains covered for the balance of the original warranty period unless applicable law requires otherwise.

6. Legal Rights

This is a limited warranty. It is in addition to any consumer rights that cannot lawfully be excluded or limited.

7. Contact

SINGBAY INFORMATION TECHNOLOGY PTE. LTD.

Attn: Warranty

2 VENTURE DRIVE, #10-04, SINGAPORE 608526

Email: support@queenrose.com