FAQ

Orders and shipping

Q · Where do you ship?

We currently ship to the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international addresses.

Q · How much is shipping?

Any shipping charge that applies to an order will be shown before the order is submitted.

Q · When will my order arrive?

Available processing and delivery estimates are shown on the website, product page, checkout, order confirmation, or shipping confirmation as applicable. Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Q · How do I track my order?

When tracking is available, we will send tracking information to the email address associated with the order after the shipment is handed to the delivery provider.

Q · I entered the wrong address. Can I change it?

If you notice an address error, contact support@queenrose.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the delivery provider.

Q · Tracking says delivered but I can't find the package, or it arrived damaged. What do I do?

If tracking shows delivered but you cannot locate the package, or if the package arrives visibly damaged, contact support@queenrose.com with your order number and relevant details.

Returns and refunds

Q · Can I return my order?

Eligible products purchased directly from www.queenrose.com may be returned within 30 nights from the date of delivery. The return window begins on the date the order is shown as delivered. The full conditions are in our Return & Refund Policy.

Q · How do I start a return?

Before sending any product back, contact support@queenrose.com and include your order number and the item you want to return. We will provide return instructions and the return destination.

Q · When will I get my refund?

After an authorized return is received and accepted, the approved refund will be issued to the original payment method, subject to applicable law. Banks, card issuers, and payment providers may require additional time to post a refund after it has been issued.

Your pillow

Q · Can you put a pregnancy pillow in the washing machine?

The cover, yes — it comes off and goes in the machine. The pillow itself, no. Spot clean it, and check your product page for the exact settings.

Q · How long does a pregnancy pillow take to expand?

Give it 24 hours after unpacking, and shake it out a couple of times along the way. It isn't ready to judge before then.

Q · What if it arrives too firm, or too soft?

Open the zip on the inner casing and adjust the fill — out to soften, in to firm up. Each product page explains what's inside.

Q · Where are the warranty terms?

On the Product Warranty page.

Still have a question?

Q · How do I reach you?

Email support@queenrose.com, or use the form on the Contact page.